Please Note - Our Intellectual Property Rights:
We take protection of our intellectual property, which includes (but not limited to) our logos, trademarks, copyrights, product descriptions &/or any other written or photographic material created by us, very seriously. These things are a very valuable & important asset to our brand, reputation and our company. With this said, please do not copy any materials from our website &/or ebay listings. We will report any infringements or misuses immediately to appropriate departments &/or take appropriate actions to fully protect our rights.
If you are interested in wholesale / selling our products please contact us at for wholesale information. Once your wholesale account is approved you will receive written permission to use our descriptions, photos ect. See "Wholesale" below for further wholesale information.
Perfume Oils Suggestions/Questions TOP
Our perfume oils are safe to use on the skin & we have never had a complaint regarding an allergic reaction to our oils. As with any new product we do recommend that you try a small allergy skin test before applying generously (see our terms of sale section). You apply our oils as you would any perfume by applying to the wrist (or other pulse points) and gently rubbing wrists together - to allow the oil to absorb & dry. Our oils do not leave any residue on your skin. No matter what the color - you will not see the oil but you will certainly smell it :) Do not apply or roll perfume oils directly to clothing, as with any oil based product it may cause a stain. The "shelf life" on our oils is over about a year if stored properly in a cool, dry & shaded place. On average, if applied sparingly daily, a 1/3oz bottle of perfume oil will typically last about a month & a 1oz bottle of perfume oil will typically last about three months. The time is more if you use less or less if you use more. Our perfume oils are cruelty free and are never tested on any animals!
Acceptable Payment Methods TOP
On-line orders can be paid through the checkout process by:
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Visa/Mastercard - Visa & Mastercard Payments accepted. Orders processed once payment is clear.
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Pay-Pal - All Major Credit Cards Excepted (American Express, Discover, Master Card or Visa), Debit Card, Instant Transfer, E-checks etc. Our shopping cart supports payments made through PayPal. Orders processed once payment is cleared.
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Personal Checks - In Check Out Process Click "Personal Check". We will be sent an email notifying us of your order & your payment method is with a personal check. You will also receive an email confirming your order was placed. Please Send Personal Checks In US Dollars & Make out to: Charity Holly (Check Must Be Made Out To Charity Holly (business owner) or personal check will be returned) We will email you the address to send payment to after we receive your order. We will begin processing your order immediately after payment received & cleared.
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Money Orders - In Check Out Process Click "Money Order". We will be sent an email notifying us of your order & your payment method is with a money order. You will also receive an email confirming your order was placed. Please send ONLY US Issued Money Order in US dollars & Make out to: Charity Holly (Check Must Be Made Out To Charity Holly (business owner) or personal check will be returned) We will email you the address to send payment to after we receive your order. Unlike personal checks, once we receive, we will immediately begin processing your order.
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Sorry No Cash Payments
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Sorry No Store Pick-up
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Sorry No COD's
Shipping Methods / Rates TOP
To calculate your shipping costs, add your order to the shopping cart, choose which area we will be shipping to in shoping cart section, for example "internationsal" and hit the recalculate button to display the shipping costs :) Some orders may be sent in two shippments for saftey reason and to ensure safe shipping :)
We typically use USPS for our shipping needs.
US Customers - Orders Shipped Via USPS First Class -or- Priority Mail
Canadian & International Customers - Orders Shipped Via International First Class -or- International Priority Mail (PLEASE NOTE: Any Customs &/or Duties Fees Are Customers Responsibility)
Get FREE SHIPPING On Orders Over $150.00...
This Applies To ALL Our Customers - US & International :o)
Estimated Delivery Time TOP
Unlike many on-line companies we process each of our orders one at a time, by hand & paying close attention to detail. Please keep in mind we hand-blend all our perfume oils, bath & body products & mineral makeup products one at a time, each is made fresh to order. We also package each of our custom made gift bag/basket one at a time tailored to your specific requests. The upside of having custom made products is that they are delivered fresh & the way you want them but this also means it takes a little time. We work very hard & do our best to get your orders out to you securely, accurately and as fast as we can. Most of our customers receive their items within 10 to 14 days but we still ask our customers to allow 2-4 weeks for delivery. If you need an order "Rush Delivered" please contact us for shipping quote & estimated delivery time. You can always contact us regarding the status of your order at anytime by emailing us at mysticmemories@sbcglobal.net or by clicking "order status" on our home page. Please do not hesitate to contact us if you have any questions, comments or concerns. Return & Refund Policy TOP
All Bath-&-Body and Mineral Makeup Products are non-returnable due to sanitary reasons. Perfume oils, essential oils, lotions, shower gels, bath salts, body sprays, air fresheners, mineral makeup & tea ect. all sales are final. For sanitary reasons, we cannot take them back nor resell them. We recommend that you try our smaller sizes first or order from our sample page... which is a great way to try a new fragrance or mineral shade. We also do not offer any type of fragrance or shade exchanges. We suggest you try our oils on before deciding if you like them or not. They smell different on then they do in the bottle. They combine with the oils in your skin making each scent a signature scent that is unique to you!
We use delivery confirmation and insurance on all the items we ship & all of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please email us within 7 days of receiving (delivery confirmation date) to receive an exchange (see below for terms). Once we receive the damaged item back we will send out the exchange. We will file any necessary claims with the shipping company.
Return Merchandise &/or Refund Terms
(other than those items listed above which are non-returnable)
- On Returns - The merchandise must be unopened, unused & in its original packaging. The merchandise must be in its original and re-sellable condition. The customer pays the return shipping costs and a 15% restocking fee. We must be notified within 7 days of receiving (verified by delivery confirmation date). In your email, notifying us of the request to return, please include reason for returning and the date you will be shipping back to us. Returns must be received within 7-10 days of email or it will be marked "return to sender" and return not honored. Once we receive the item back we will issue a refund, minus the 15% restocking fee, for the return. Refunded amount will be issued via check or via PayPal at companies discretion. Any returns made without authorization, notification or after date noted will not be allowed and return will not be honored.
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On Damaged Returns / Exchanges - The damaged item must be returned to us in the original packaging & in the original shipping package. The customer pays the return shipping costs but we will pay the shipping costs to ship the new item. We must be notified within 7 days of receiving (verified by delivery confirmation date). In your email, notifying us of the damage and the request for a new item, please include the date you will be shipping back to us. Returns must be received within 7-10 days of email or it will be marked "return to sender" and the exchange not honored. Once we receive the damaged item we will ship out the new item. Any returns made without authorization, notification or after date noted will not be allowed & exchange will not be honored.
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On Refunds - The merchandise must be unopened, unused & in its original packaging. The merchandise must be in its original and re-sellable condition. The customer pays the return shipping costs and a 15% restocking fee. Original shipping costs are non-refundable. Purchase Price will be refunded via check or via PayPal at companies discretion. We must be notified within 7 days of receiving (verified by delivery confirmation date). In your email, notifying us of the request for a refund, please include reason for refund request and the date you will be shipping back to us. Returns must be received within 7-10 days of email or it will be marked "return to sender" and the refund not honored. Once we receive the item back we will issue the refund. Any returns made without authorization, notification or after date noted will not be allowed & refund will not be honored.
Missing Merchandise TOP
We try our hardest to make sure all orders are shipped accurately. We have a series of check points in the shipping process to ensure everything you have ordered is included in your package. But we are human and there always is a possibility of a missed item or mistake. When you receive your order please review carefully to make sure all items have arrived as ordered. Please report any missing merchandise or order mistakes within 48 hours of delivery. You can email us at mysticmemories@sbcglobal.net to report a problem. After 48 hours from delivery, if we do not hear from you, we will conclude that your order was completed accurately and no refunds or exchanges will be excepted after that time for missing items or mistakes. Back Order (rare) TOP
If your order does not include an item you have purchased please make sure there is no note stating "back order" or "out of stock". Because we hand make most of our products this rarely ever happens but we do carry a few products from other companies on our site and because of this the possibility does exist. If an item is out of stock or on back order we will refund the cost of this item with a note of such to please purchase at a later date. In all the years we have been doing this, this has never happened but there is always a first time for everything... so we thought we would address this issue prior to it arising :o)
Security Protection TOP
We use PayPal for all our on-line payments. PayPal uses many features that offer many layers of protection for both the customer and the merchant. Although we prefer to use PayPal, for the added security it offerers our customers when sending payments to us, you can always mail your payment (see personal check/money order FAQ). If you would like to learn more about PayPal's many secure features, visit PayPal's home page at: www.paypal.com. Once you have completed your order submission you will automatically be emailed a receipt for your transaction from us (&/or from paypal). Your receipt will not contain any account information on it. We may be a small company but we take security issues very seriously! We want to provide our customers with a secure environment where they can feel safe while having an exciting shopping experience with us. If you have any questions please feel free to contact us anytime! Privacy Policy TOP
It is our strict policy that under NO circumstances do we sell or give away any information you provide to us with to any outside or third parties. We keep any information you provide us via email, via our online store (order submission, form submission, etc.), written information, phone calls, mail orders or any other forms of transmission in the strictest confidence. This information is limited only to our company use only for filling your order &/or for periodic sales offers. In addtion any information we will send to you via E-mail is held by this same code of confidence. We will not or do not sell, give away, or share any infromation with any unauthorized persons, companies, etc.
Terms of Sale TOP
All artwork on our site is copyrighted by the artist. Do not make any unauthorized copies or uses of any artwork on our site. The statements on this web site&/or printed material have not been evaluated by the Food and Drug Administration. Statements are not intended to diagnose, treat, cure or prevent any disease. Important: Always consult your family health practitioner before starting, changing or altering your personal health regimen. The information presented on our site is not a substitute for professional medical diagnosis. The mention of any particular treatment does not mean that the therapy is appropriate in all cases. Information provided is not designed to diagnose, prescribe, or treat any illness, or injury and is provided for informational purposes only. Always consult a medical doctor, or other alternative medical practitioner when suffering from any disease, illness, or injury, or before attempting a traditional or folk remedy. For specific information concerning your personal medical circumstances please consult your doctor, aromatherapist, holistic health practitioner or a trained health care professional. Keep all products away from children, pets & flammable objects. Avoid using essential oils when drinking alcohol, while pregnant or if you are possibly pregnant. As with any natural product, they can be toxic if misused. Keep oils tightly closed and out of reach of children & pets. Our essential oils are therapeutic grade and not food grade, they should not be taken internally. Do not use undiluted oils on your skin. Keep oils away from eyes and mucous membranes. Skin test oils before using. Do not use if redness or irritation occurs. If redness, burning, itching or irritation occur, stop using oil immediately. We are not responsible for any errors or omissions on this website or written materials. Purchaser take sole responsibility for products, handling of products & results purchased on our site/from our company. Our company, it's owners, staff and/or representatives are not responsible for misuse of this or any other product or any adverse results from use of these products. By purchasing products you are agreeing to our terms & conditions / legal disclaimer & take sole responsibility for each product purchased &/or purchased for resale. Mystic Memories offers no warrantees, written or imprinted, for any products we sell. We reserve the right to change prices at any time without notice or notification.
Sales Tax TOP
We are required by law to charge sales tax to customers whose shipping address is in Ohio. A Sales Tax of 7.5% will be added to your order if your shipping address is located in Ohio.
Wholesale TOP
Wholesale Information/ Additional Terms:
Please visit our NEW wholesale website to sign up for wholesale accounts:
What You Will Need To Sign Up For Our Wholesale Program:
Contact Name / Company Name / Address / Phone Number / Email / Website & Tax ID or Resale Number.
Also include a little information about your company e.g. how long you have been in business, similar items sold, if you have a physical store etc. We will then review your request and email you your wholesale user name & password.
Q. Why Do I Have To Include A Tax ID or Resale Number?
A. You are required to have a Tax ID or Resale Number for retail commerce (purchase at wholesale and resell at retail). In order to qualify for a wholesale account with us you must provide us with a valid tax ID or resale number.
Q. How Do I Obtain A Tax ID or Resale License?
A. That's very easy! Simply contact your state bureau of taxation and ask to get a "vendors license" for a new business. They will ask you what you plan to sell and the name of your company (if applicable). In our state (Ohio) there is a one time fee of $25. You may also want to see an accountant and he/she may be able to answer any questions about starting your own business.
Q. I Don't Have A Tax ID or Resale Number Do You Offer Other Discounts?
A. If you do not have a tax ID or resale number but are interested in purchasing in bulk (100+) please contact us for information about our bulk discount program for up to 25% off our regular retail prices!
Q. What Are Your Wholesale Discounts?
A. Our Wholesale discounts are typically 50% off our regular retail prices.
Q. Do You Have A Minimum Order Amount?
A. Yes we have a $150.00 minimum for the 1st order & a low $100.00 re-order minimum. You may mix & match products, sizes & fragrances to meet this low minimum. Some of our products require a per piece minium for example our Creative Minerals sample jars.
Q. What If I Do Not Meet The Minimum Order Amount?
A. If we receive a wholesale order that is grossly below our minimum we will not process the order. We will notify you that your order is on hold until you meet the minimum order amount. Once the minimum order amount is reached, we will then begin processing your order.
Q. Do You Offer Drop-Shipping?
A. We currently do not offer a drop shipping program. We may add this service in the future but for now we do not offer this service.
Q. What Products Are Available For Wholesale?
A. ALL Our Products are available for wholesale in all scents, shades & collections! Our Giving Back Collection is also available for wholesale!!
Q. Do I Have To Have A Physical Store To Sell These Products?
A. No. You can sell our wonderful products pretty much anywhere - in a physical store, on a website, craft store, spa etc. Selling them at flea markets & festivals (especially fairy festivals) is also a great way to start... this is how we got started out :o) Another great way to start selling the products is on auction sites such as ebay, yahoo :)
Q. Do You have Displays For Products?
A. Yes we do... we now have new beautiful wood counter-top displays in a light oak finish! We also have display packages available too :) Visit our wholesale website for more details!
Q. I Still Have A Question About Wholesale How Do I Contact You?
A. You can contact us anytime by email mysticmemories@sbcglobal.net or reach us through our contact page with any addition questions, comments or concerns.
*Mystic Memories reserves the right to refuse and/or close an order or account at any time at its sole discretion.
